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COVID-19 Planning for Fintech: 5 Ways to Maximize Efficiency with At-Home Agents [sponsored webinar]

A talk by Jennifer Kuechler, Jim Lynch, Stephen Picciotto and Jason Swift
Strategic Link, Livevox, ARB Call Facilities and Marlette Funding

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About this talk

As the effects of COVID-19 become more widespread and impactful, many fintech leaders are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges. This is especially true for the fintech sector where compliance concerns and customer experience remain key.

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