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Future of lending : Paperless and Painless

A talk by Heather Anderson, Scott Lendzion and Christopher Medrano
NorthMarq, Docusign and Kleberg Bank

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About this talk

57 percent of financial services firms still process loans manually, according to a recent Forrester survey. What employees and customers tolerated in the past—piles of paperwork, inefficient in-person processes, and inflexible applications— no longer work. A typical consumer loan takes anywhere from days to weeks to process - every passing day raises the risk of the customer becoming frustrated with the process. Alternative lenders, online only providers and even technology companies are quickly grabbing up such business away from traditional banks and credit unions. By adopting digital agreements, lenders can provide simple, secure experiences that allow customers to remotely conduct business as well as drive up employee productivity. Replacing paperwork with digital agreements allows financial firms stay to competitive and profitable.

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